The IT Force service helpdesk is staffed by our full time qualified engineers.  If a client has an issue, they can contact our telephone helpdesk by phone, email or through the online client portal.  All reported incidences are logged and investigated as set out in the service level agreement.  Our engineers may dial remotely into the client’s PC to identify and fix the reported issues.

Remote Support

 

Leveraging state-of-the-art remote monitoring and management tools, IT Force delivers a broad range of technical support services direct to your desktop, including remote control and management of desktops, servers and network devices, scheduled preventative maintenance, security patching and software installation/configuration.

Guardian365 Service Catalog: Remote Support

On-Site Support

 

Where issues cannot be resolved satisfactorily through remote support, IT Force offers clients the facility to have an engineer visit their premises and provide local, hands-on support, either on a scheduled basis or as the need arises.

Guardian365 Service Catalog: On-Site Support

Out of Hours Coverage (24 x 7 x 365)

 

Clients who avail of our out of hours coverage service are given a dedicated telephone number to access support outside of these hours i.e. after 5.30PM Monday to Friday and all day Saturday, Sunday and on bank holidays.